COVID-19 and FAQ

The COVID-19 (Coronavirus) situation is changing daily. Like many businesses, we are directly affected by this pandemic.

Our priority will always be to do everything we can to protect our employees and customers, while making sure that we continue to supply out our customers’ with water and wastewater services. Therefore, Regent Water is maintaining its services during the COVID-19 outbreak We remain operating close to normal levels.

Our ways of working have changed by having most of our employee working from home and we have stopped all non-essential activities. Hence, there may be a slight delay answering your calls or emails during this period but please do not hesitate to contact us. If there will be further changes to come, we will put any updates on our website whenever further relevant information arises, so please do check back here. As a critical essential service provider, Regent Water will continue to do our very best to ensure your water service continues

We understand there are many uncertainties at present but be reassured Regent Water is doing everything to help its customers through this difficult period. We’re looking forward to returning to normality as soon as possible. Thank you for your patience and cooperation at this difficult time.

Additional information, useful links and support

NHS
Government
Financial Support
Scottish Water